Delivery Details:

Shipping is free on all orders over £50.00 otherwise this is charged at £4.95 to any where in the UK.

 

Your order will be processed where possible on the day it is placed, but if that is not possible it will be processed the following working day. We aim to dispatch all  items within 1 working day and items will be sent using either Royal Mail or ParcelForce using either 24h or 48h services. In the event that your item/s is/are stock item/s that we need to order from our supplier then we are reliant on our supplier and delivery times may vary - where this is the case we will inform you of the expected delivery time.

 

What is your return policy?

We have a 14-day, no-questions-asked return policy for all of our items purchased online. You will need to arrange your own shipping to get the item back to us though. And we do ask that it comes back in its original packaging and in the same condition as when we sent it.

 

 

Please note in addition to terms and conditions for shop purchases All Internet & Telephone sales fall under the Under the Distance Selling Regulations.

These terms & conditions of trading apply to all contracts between Woodcocks of Tenterden Ltd (‘us, we, our’) and the customer (‘you, your’). References to all 'products' available on this site include every item for sale.

 

1. All goods are subject to availability. We aim to supply all goods based on the trust of our suppliers and on offering you goods that our suppliers will supply us with. In the unlikely circumstances that suppliers do not keep to their contract this does not form a contractual breach by Woodcocks of TenterdenLtd.

2. All descriptions of products offered are correct at the time of going to press but any inaccuracies in descriptions or sizes of any product on this site does not mean that Woodcocks of Tenterden have misled our customer intentionally. We will endeavour to correct any mistakes within 1 working day of them being brought to our attention.

3. In the unlikely event that the price of an item has been incorrectly advertised on our website, we will contact you to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. We will not be obliged to supply products at the incorrect price.

4. Payment in full is taken for goods sold from our website prior to dispatch.

5. If you wish to cancel goods specifically ordered that we have received, manufactured, or cannot cancel ourselves with a supplier a 30% charge will apply.

6.Occasionally delivery times will extend beyond those quoted during the ordering process due to a supplier delay. In this case we will inform you of this delay and keep you informed of its progress. A delivery delay will only be taken as a reason for order termination if we are informed within 7 days of ordering that your order is dependent on delivery by a certain date.

8. On receipt of your goods, it is important that you fully check that they are in good condition. In the event that a fault is discovered you should notify us immediately and in any case not later than 48 hours after you received the items.

9. Wood, leather & textile products react to sunlight and changes in temperature and humidity. Changes in temperature and humidity can also cause solid wood to warp or split. Please keep your purchase in a suitable environment.

10. Any guarantees given do not cover fair wear and tear or neglect, abuse or misuse of your goods. Our guarantees do not cover sales outside mainland UK. Guarantees are in addition to, and do not affect your statutory rights.

13. Once you enter all of the personal contact information and submit your order the order will be considered legally binding.

14. Woodcocks of Tenterden reserves the right to refuse an order.

 

Cancellation Rights:

You may withdraw from the sale within two weeks (14 days) without any justification, as long as you send your cancellation in writing (letter, fax, e-mail) or if you return the goods to us.

Your statuary rights are not affected.

Please note in addition to terms and conditions for shop purchases All Internet & Telephone sales fall under the Under the Distance Selling Regulations.

 

Retention of Title:

The goods delivered remain our property until full payment has been received.

 

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